game crashes on startup

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game crashes on startup

Postby Puggy on 13 Oct 2010, 15:18

hi

i'm trying to play the game trial, but whenever i run the game it crashes before i even get to a menu. ive tried reinstalling and redownloading the game a bunch of times and it hasnt helped. (im using windows 7, in case thats relevent)
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Re: game crashes on startup

Postby void on 13 Oct 2010, 16:35

Hey Puggy,

Could you please post the Conquest.log file found in the Logs folder of the game, along with your hardware specifications?
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Re: game crashes on startup

Postby Puggy on 13 Oct 2010, 17:25

here you go
Attachments
DxDiag.txt
dxdiag
(24.99 KiB) Downloaded 39 times
Conquest.log
conquest.log
(763 Bytes) Downloaded 46 times
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Re: game crashes on startup

Postby void on 13 Oct 2010, 19:13

Could you please update to the latest ATI driver (http://sites.amd.com/us/game/downloads/ ... n7-64.aspx) and try again?
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Re: game crashes on startup

Postby Puggy on 13 Oct 2010, 20:00

ok it works now, thanks for the help
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Re: game crashes on startup

Postby void on 13 Oct 2010, 20:03

No problem, glad it works now.
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Re: game crashes on startup

Postby dwtheriault on 19 Oct 2010, 00:12

I just purchased and installed the game from GamersGate, updated my Nvidia driver to the newest one possible, tried running the game and got an error "This applicaiotn has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information." I click Okay and stops working. Rebooted, ran as admin, and same thing. I'm running Win 7 64 bit. Help!!!

DAve
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Re: game crashes on startup

Postby SephiRok on 19 Oct 2010, 07:23

Could you please post the logs located in the Logs/ folder.
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Re: game crashes on startup

Postby Statham on 19 Oct 2010, 11:19

dwtheriault wrote:"This applicaiotn has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information."

Hey! Are you running Sophos Anti-Virus by any chance? In my case the AV consistently blocks one file (libConquestData.dll) after every download. I have to manually remove the quarentine and start Conquest again to get into the game.

I hope it'll work out!
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Re: game crashes on startup

Postby dwtheriault on 19 Oct 2010, 23:00

No, I'm running Norton Antivirus and I've already tried turning it off and running Conquest but get the same error. Is the game compatible with the 64 bit version of Windows 7? Also, I'll try to attach my logs in another post here. I did check the Conquest.log and I see this message "Could not open configuration file "../Config/Conquest.cfg". There is no Conquest.cfg file in this folder, by the way.

Dave
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Re: game crashes on startup

Postby dwtheriault on 19 Oct 2010, 23:03

I don't see how to upload multiple files so I'll do them one at a time.
Dave
Attachments
ApplyUpdate.log
(4.63 KiB) Downloaded 37 times
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Re: game crashes on startup

Postby dwtheriault on 19 Oct 2010, 23:03

Second log
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Conquest.log
(616 Bytes) Downloaded 46 times
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Re: game crashes on startup

Postby dwtheriault on 19 Oct 2010, 23:03

Last log
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DownloadUpdate.log
(4.82 KiB) Downloaded 34 times
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Re: game crashes on startup

Postby SephiRok on 20 Oct 2010, 08:41

Could you please post your dxdiag report as well? Start > run > dxdiag and then save report as or so.

The game should work on 64-bit Windows 7.
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Re: game crashes on startup

Postby dwtheriault on 20 Oct 2010, 10:47

my diag report
Attachments
DxDiag.txt
(29.74 KiB) Downloaded 38 times
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